Return Policy
We want your Aurelia jewelry to arrive beautifully and match what you ordered. This policy explains return timing, eligibility and refund handling.
Last updated: August 10, 2026
Email or message us with your order details and reason for return.
We review eligibility and provide the return instructions if approved.
Package the jewelry securely in its original packaging and ship it as instructed.
We inspect the returned item after it arrives.
Approved refunds are returned to the original payment method.
You may request a return within 30 days after delivery. Return requests made after this period may not be accepted unless required by applicable consumer protection laws.
Please contact us before sending any item back. Returns sent without approval may be delayed or refused.
Returned jewelry must be unused, unworn, clean, undamaged and in its original packaging with any pouch, card or accessory included with the order.
For hygiene and quality reasons, we inspect all returned jewelry before approving a refund.
We cannot accept returns for used jewelry, damaged items caused by wear or improper care, custom or personalized products, final-sale items, gift cards or items missing original packaging unless the item arrived damaged or incorrect.
Earrings and other hygiene-sensitive jewelry may be subject to stricter return review depending on local law and product condition.
Approved refunds are issued to the original payment method. If you paid through PayPal, the refund will be returned through PayPal. If credit card payments are added in the future, eligible refunds will be returned to the original card through the payment provider.
Original shipping fees, customs duties, import taxes and return shipping costs may not be refundable unless the return is due to our error or a damaged/incorrect item.
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order details and clear photos of the product, packaging and shipping label.
After review, we may offer a replacement, repair support, reshipment, partial refund or full refund depending on the issue and product availability.
To start a return or report a damaged/wrong item, contact Aurelia Jewelry at wyhengvip@gmail.com or WhatsApp +86 188 3880 6670. Please include your name, order details, delivery date and photos when relevant.