Shipping Policy
We ship Aurelia jewelry to international customers with careful packaging, tracking where available and clear communication throughout fulfillment.
Last updated: August 10, 2026
Delivery estimates begin after dispatch and are not guarantees. Carrier delays, customs inspections, weather or local holidays may affect final delivery dates.
Most orders are prepared within 1-3 business days after payment confirmation. During holidays, sales periods or product restocks, processing may take a little longer.
If an item requires extra confirmation, such as address verification or stock review, we will contact you by email before shipping.
Shipping costs are shown during checkout or confirmed before fulfillment when a temporary PayPal payment link is used. We may offer free standard shipping above a stated order value during selected periods.
If your destination requires a special carrier, remote-area fee or upgraded service, we will contact you before dispatching the order.
Once your order has shipped, we will provide tracking information when it is available from the carrier. Tracking may take 24-72 hours to update after the package is handed over.
Please make sure your email address and shipping address are correct before payment so tracking and delivery notices can reach you.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or local handling charges. These fees are determined by the destination country and are the customer's responsibility unless stated otherwise at checkout.
Customs processing can occasionally delay delivery. Aurelia Jewelry cannot control customs inspection times, but we will help provide order information when reasonably needed.
If your package appears lost, delayed for an unusual length of time or arrives damaged, contact us as soon as possible with your order details, tracking number and clear photos of the package when applicable.
We will review the case with the carrier and work with you on a suitable solution, which may include replacement, reshipment or refund depending on the situation and available evidence.
For shipping questions, contact Aurelia Jewelry at wyhengvip@gmail.com or WhatsApp +86 188 3880 6670. Please include your name, order details and destination country so we can help faster.